The insurance covers damage and theft of rented items (deductible incurred in the event of theft). Insurer is Växjö MTB. The insurance applies to the person mentioned in the rental agreement and covers the rented items specified in it.

Cost

50 kr / day for regular bike

120 kr / day for E-bike and MTB.

If this form of insurance is not chosen and damages occur, kindly refer to our price list of various spare parts.

Personal injury

ALL RIDING IS DONE AT YOUR OWN RISK.
Damage to clothing or other equipment does not cover the insurance.

Exception

The insurance does not apply in case of breach of contract in respect of the lease. Damage caused by gross negligence or intent.

Theft

If the bike was to be stolen during the rental period, the same will be replaced by the lessee to its full value to Växjö MTB. If the lessee has purchased a theft insurance policy, he / she only pays the deductible as shown below. The requirement is that the bicycle has been locked at the time of theft and the renter handed the key to the bicycle lock and a copy of theft notification to the police to Växjö MTB. Finding the bike goes to Växjö MTB. The lessee will never pay more than the current deduction for cartoon theft insurance. Supplementary insurance can only be taken at the time of booking.

Self-evident in theft

If a lessee has purchased a supplementary insurance, the lessee pays only a deduction as below:

Regular bike - 1000 SEK

Mountainbike - 2500 SEK

Elcycle - 3500 SEK

Damage to rental object

The insurance covers damage to the rental object through sudden and unforeseen event.
If no insurance is signed, the customer pays according to the price list for spare parts. See attached
If the current part would not be included in the price list, it should be appreciated by independent bicycle dealers or by agreement with the customer.

Insurance period

The insurance covers the specified time as stated in the rental agreement.

Theft notification

Theft notification must be made immediately to the landlord, but no later than 8 hours after the discovery.

Replacement

In case the conditions for insurance compensation in the agreement are met, the customer shall be offered an equal cycle. If this is not available, the customer will get back the money from the remaining rental period.

Privacy Policy

This policy describes how Rentbike.se processes personal data. The purpose of the policy is to give you insight into how and what personal data is collected when you use Rentbike.se and what we do with it.

What information does Rentbike.se process?

Rentbike.se processes your personal information when you make a booking on the site or fill in your contact information in our contact form.

• Name
• Email address
• Phone number
• Address
• Information that you registered voluntarily and voluntarily provide

Why is this information being processed?

We may use your personal information for the following purposes:

• Bookings - To complete and manage your booking.
• Customer service / Support - To be able to give you service if you, for example, contact us with questions / comments.
• Marketing - To send marketing offers about our services if you have not opposed direct marketing in writing.

Who / what does Rentbike.se share the information with?

Your personal information may be handled by Rentbike.se administrative staff and destination managers, no other third party has access to your personal information as long as the law does not require us to share it. We have procedures in place to ensure that your personal data is handled safely and securely in accordance with current legislation.

How long does Rentbike.se store your personal information?

Rentbike.se will process personal data only for as long as required to fulfill the purposes for which it was collected and in accordance with a thinning policy. Thereafter, the data will be deleted unless otherwise prevented by other legislation, such as the Accounting Act.

Your rights

You have the right to request information at any time (free of charge once a year) about what personal data we have stored about you.

• Request an extract from the register of the information stored about you
• Correct incorrect or incomplete information
• Limit the processing of personal data until they have been changed
• Port personal data
• Be forgotten (deletion can not take place if the agreement can no longer be fulfilled, or if the law says otherwise)
• Withdraw consent, submit complaints to the Swedish Data Inspectorate and deny the right to direct marketing

Your request must be in writing and signed by hand and contain information about name, e-mail, telephone number, postal address and organization number. We need this to ensure that we disclose the information to the right person.

Cookies and similar techniques

Rentbike.se uses information from website cookies collected by ourselves and third parties to improve the website's experience and the security of the product. By using our website, you agree to the use of cookies and similar technologies. If you want to delete them, you can manage this through the settings in your browser. Please note that without cookies you can not fully use all functions on our website.

Requests as above are sent to:

Teobold AB
Att: Personal data processing
Hagadalsvägen 21
352 46 Växjö

If you want to complain

You also have the right to lodge a complaint with the Swedish Data Inspectorate, which is the supervisory authority for the processing of personal data.

Contact information

If you have any questions about our processing of personal data, you are always welcome to contact us!

ALL RIDING IS DONE AT YOUR OWN RISK

The age limit for renting a bicycle with us is 18 years of age. Maximum body-weight is 120 kg. Zero tolerance for cycling under the influence of alcohol or drugs.

A valid ID document must be shown right before the rental period commences. In case of delay upon returning the bicycle, a fee of 200 SEK/day is added.

The hirer is responsible for:

• the rental object is locked correctly with the associated lock according to instructions.

• returning the rental object in its initial condition as upon delivery. When returning the bike any possible damages must be immediately reported. Damages to the bike occurring during the rental period and requiring repair is paid by the hirer.

• replacing the bicycle and/or other equipment, to their full value, in case of theft. Please check with your insurance company beforehand to see if they cover any theft or damage.

• returning the helmet, bicycle lock and other accessories in the same condition as they were initially lent.

Cancellation and change of booking

Cancellations must be made no later than 48 hours prior to the scheduled booking time. For cancellations made at least 48 hours in advance, a cancellation fee of SEK 75 per rental object (bicycle) plus 8% of the total order amount will apply.

Reservations for bike rental are binding and cannot be changed after the reservation has been made. It is therefore not possible to edit an existing reservation or change the date or bike type afterwards.

To cancel a booking, please use the cancellation link included in the order confirmation sent to the email address provided at the time of booking.

GPS Tracking

Please note that certain bicycles may be equipped with GPS tracking devices for security and theft prevention purposes. In the event of suspected theft, loss, or unauthorized use, the GPS tracking system may be used to locate and recover the bicycle.

By renting a bicycle, the renter acknowledges and accepts the use of such tracking technology as part of the rental provider’s security measures.

Personal information

When booking in our booking system, we collect and process personal information from you in order to complete your booking. We collect your email, contact and address information and store them for as long as required so as to fulfill our agreement with you our customer as well as comply with applicable laws and regulations. Read more about the data collected and processed in the privacy policy.

Allmänt

RentBike säljer produkter med leverans inom Sverige och utomlands

Efter att ha beställt från Rentbike förbinder du dig att bevaka din e-mailadress då all kommunikation rörande din order sker via e-mail.

Rentbike reserverar sig för slutförsäljning, förseningar, tekniska problem, och felaktig artikelinformation.

Priser och betalning

Genom betalningslösningen Stripe erbjuder vi endast kortbetalning direkt på nätet. Efter ordern är lagd skickar vi ut en orderbekräftelse.

Priserna på våra produkter anges i svenska kronor inklusive moms. Priset som var aktuellt vid beställningstillfället är det som gäller oavsett om priset går upp eller ned efteråt.

I kassan kan man se det totala priset inklusive moms samt fraktkostnad

Leverans

Vi behandlar ordern inom 24 h efter att den är lagd. Vi skickar paketet med PostNord till den angivna adressen som ni uppger vid köptillfället. Frakten ingår i priset.

Leveransen tar mellan 2-4 dagar vardagar på sig att nå dig. För orders som skickas utomlands kan det tillkomma fler dagar.

Vi reserverar oss för att förseningar i leveransen kan uppstå. Produkter som finns att beställa är produkter som finns i vårt lager. Vi garanterar dock aldrig leverans till en viss dag och reserverar oss alltid för slutförsäljning.

Ångerrätt och retur

Om du vill ta bort en produkt eller hela din beställning kan du göra det genom att kontakta oss. Kontakta oss här.

Som kund har du alltid 14 dagars ångerrätt (räknat från att du mottagit produkten) enligt lagen om distansavtal och avtal utanför affärslokal. Returnerar du en oanvänd vara med eventuellt tillhörande etiketter och förpackning inom 14 dagar återbetalas hela beloppet. Om produktens kvalitet har påverkats till följd av att du som kund har hanterat den mer än vad som är nödvändigt för att undersöka dess egenskaper eller funktioner, kommer avdrag på återbetalningen motsvarande varans värdeminskning att göras. Återanvänd kartongen som produkten kom i för returen och lägg den i dess originalförpackning (om den hade någon). Det är viktigt att du förpackar varan med ett yttre emballage så att originalförpackningen är skyddad. Klistra aldrig returetiketten direkt på originalförpackningen.

Vi tar inte ut någon returavgift när du returnerar men du betalar själv för frakten tillbaka enligt gällande portotabell.

 Återanvänd gärna kartongen som produkten kom i för att returnera. Har du inte kvar kartongen går det givetvis bra att skicka den i något annat emballage. Viktigast är att du paketerar returen väl och bifogar en kopia på orderbekräftelsen eller annan information där ordernummer och kunduppgifter framgår. Saknas den informationen kan vi inte se att returen kommer från dig.

Du betalar själv för frakten tillbaka enligt gällande portotabell och returnerar till följande adress:

Rentbike.se

Hagadalsvägen 10A
352 46 Växjö

När vi har mottagit returen krediteras beloppet för den/de varor du har returnerat och dina pengar kommer in på kontot mellan 5-10 dagar.

Reklamation

Om en vara avviker från vad som följer av avtalet mellan dig och Rentbike eller på annat sätt inte motsvarar den beskrivning av varan som Rentbike har givit, kan varan reklameras. Endast ursprungliga fel omfattas av reklamationsrätten, reklamationsrätten omfattar t ex inte fel orsakade av normalt slitage. Reklamation till Rentbike ska göras inom skälig tid efter det att felet upptäckts, dock senast inom tre veckor. Rentbike förbehåller sig rätten att i första hand avhjälpa felet, i andra hand omleverans av varan och i sista hand återköp.

Övrigt

Vi följer Allmänna reklamationsnämndens rekommendationer och svensk lag vid en eventuell tvist. För frågor kring innebörden av ovanstående eller tillvägagångssätt vid ångerrätt, reklamationer, transportskador eller annat, kontakta oss